Who buys Upscope? The solutions consultant
The solutions consultant buys Upscope to integrate our co-browsing service it into an overall solution they provide to their clients. Typically it's an integration into a larger platform using our standard installation code or by doing more advanced integrations with the REST API.
What consultants can't do with Upscope
- We're asked whether we provide live chat or video calling services with co-browsing. We don't.
- Do full desktop co-browsing? We are securely limited to browsers only.
- Integrate Upscope into native iPhone and Android apps? We work with mobile web browsers but not native apps.
What solutions consultants can do with Upscope
- Embed our co-browsing solution into an iframe on the platform they work with
- Use our REST API to completely white label or customize our co-browsing
- Get set up with demo accounts so they can show clients how our service works
Get started this week with a demo account and talk to our team
Customer stories
How DriveCentric provides superior customer support with Upscope
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Customers arrive at an issue or a roadblock
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They would reach out to the agent and communicate their problem via live chat
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The Agent can now initiate an Upscope co-browsing session
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Together they can find a solution in real-time
How Freedom Debt Relief transformed their onboarding process with Upscope
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Customers fill in an initial data collection form
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An onboarding agent would reach out via telephone to qualify to applicant
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Whilst on the phone, the onboarding agent would initiate a co-browsing session
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From there, both the agent and customer will move through FDR’s onboarding slide deck until completion
